Location:
Buenos Aires, Argentina

Maxio is a PE-backed software business that helps B2B SaaS companies unlock their next stage of growth. We are committed to redefining how CFOs and CEOs run their businesses, raise money, and manage investors.

Our billing & financial operations platform is designed to meet the unique challenges of B2B SaaS companies, including complex billing, subscription management, revenue, and expense recognition. The platform also provides investor-grade SaaS operating metrics and analytics that help executives run their companies more effectively & raise money more efficiently.

Today, Maxio serves over 2,000 customers and processes more than $17B in revenue for those customers. 

 

About the role:

The Knowledge Manager will be a pivotal force in building, maintaining, and optimizing our company's knowledge base. This role focuses on the strategic management of our documentation in Notion, ensuring easy navigation, accurate process and policy documentation, and efficient change management. You will act as the primary architect for knowledge solutions, ensuring all departments are empowered by a well-organized and reliable system for finding critical information. You will be the go-to person for "Where can I find X" at Maxio.

Key Responsibilities:

• Knowledge Base Management & Governance:
  • Own the company's documentation platform (Notion), including implementation, maintenance, and ongoing administration.
  • Design and implement a clear and intuitive structure for Notion, ensuring all process and policy documentation is easily discoverable.
  • Ensure the integrity and long-term roadmap of the knowledge management system.
• Documentation Creation & Optimization:
  • Collaborate with departmental teams to create and maintain comprehensive documentation of company processes, policies, and best practices.
  • Identify and eliminate duplicated efforts and misaligned information within documentation.
  • Ensure all documentation is accurate, up-to-date, and accessible to the relevant teams.
• Change Management & Communication:
  • Help manage the change management process for rolling out updates to processes and policies.
  • Work with departmental teams to ensure proper communication and training are provided when new documentation or changes are introduced.
  • Act as the central point of contact for inquiries regarding where to find specific information within the company.

• Collaboration with Departmental Teams:
  • Partner with all departments (Sales, Marketing, Support, Finance, IT, etc.) to understand their knowledge needs and ensure Notion effectively supports their operations.
  • Collaborate on defining and building departmental-specific knowledge resources within Notion.
  • Work with departmental teams on maintaining systems and process documentation.

• Product & Internal Release Enablement:
  • Collaborate with Product, Marketing, and Customer teams to create and organize internal enablement resources (e.g., standardized FAQs, release decks, and launch documentation).
  • Ensure all materials related to product launches and internal releases are consistent, easily accessible, and aligned across departments.

• GTM Tech Stack Adoption & Reporting:
  •  Drive adoption and effective use of Go-to-Market (GTM) tools and workflows across teams.
  • Document key processes, define success metrics in partnership with leadership, and provide regular reports on tool usage and performance.

Required Skills & Qualifications:
 

• 3+ years of experience in a Knowledge Management role or similar strategic operational role focused on documentation and information organization.
• Strong understanding of knowledge management best practices, information architecture, and data governance.
• Demonstrated ability to build, optimize, and document complex cross-functional processes.
• Experience with Notion or similar knowledge management platforms.
• Excellent collaboration and communication skills, with the ability to work effectively with diverse teams.
• Strong analytical and problem-solving abilities within a knowledge management ecosystem.
• Experience in driving process improvements and change management initiatives related to documentation.

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business.

Our commitment to Diversity, Equity, and Inclusion: we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise